Canon service mode UK – enter service mode and clear error 5B00 / 1700

If your Canon printer suddenly stops and shows error codes like 5B00, 1700 or messages about an “ink absorber full / waste ink counter full”, it means the internal waste ink counter has reached its limit. To make the printer work again, you first have to put the device into Canon service mode.

On this page you will find step-by-step Canon service mode button combinations for the most popular series. After entering service mode, you can use WIC Reset Connect to reset the waste ink counter and remove the error permanently.

Download WIC Reset Connect Buy Canon reset key (UK) Check if my Canon model is supported
Quick tip: Before you start, confirm that your exact Canon model is supported in our printer compatibility list. Then come back to this page and use the correct service mode procedure for your series.

How to use this Canon service mode tutorial

Each Canon series uses a slightly different combination of buttons. In most cases you hold the POWER button and press the RESET, STOP or HOME button a specific number of times. Follow the instructions carefully – if the printer does not go into service mode, power it off, unplug it from the mains for around 10–15 seconds and try again.

Canon – E / G / IB / MB / TS / TR series

This procedure is used by many home and office Canon inkjet printers from the E, G, IB, MB, TS and TR series.

  1. Switch the Canon printer off completely.
  2. Press and hold the RESET button.
  3. While still holding RESET, press and hold the POWER button (wait until the printer wakes up).
  4. Release the RESET button but keep the POWER button pressed.
  5. While holding POWER, press and release the RESET button exactly 5 times.
  6. After the 5th press, wait a short moment and then release the POWER button – the printer should enter Canon service mode.

Canon – MG series

Use this method for most Canon MG multifunction printers that show waste ink counter errors.

  1. Turn the printer off using the power button.
  2. Press and hold the RESET key.
  3. While holding RESET, press and hold the POWER key (the printer will start to power on).
  4. Release the RESET key but continue to hold the POWER key.
  5. Still holding POWER, press and release the RESET key 6 times. For non-scanner models also use 6 presses.
  6. After the last press wait a moment and then release the POWER key. The device should now be in service mode.

Canon – MP series

Many Canon MP printers use a very similar sequence with a different number of RESET presses.

  1. Power the Canon printer off.
  2. Press and hold the RESET button.
  3. While holding RESET, press and hold the POWER button until the printer starts.
  4. Release the RESET button but keep the POWER button pressed.
  5. While holding POWER, press and release the RESET button the required number of times: for most MP models 2 times, for some versions without a scanner 6 times.
  6. After pressing RESET the correct number of times, wait briefly and then release the POWER button. The printer should be in service mode.

Canon – G4010 / G4210 / G4410 / G4411

  1. Turn the machine off.
  2. Press and hold the RESET button.
  3. While holding RESET, press and hold the POWER button (wait for the printer to switch on).
  4. Release the RESET button but keep the POWER button pressed.
  5. With POWER still held down, press and release the RESET button 6 times (also 6 times for versions without a scanner).
  6. After the sixth press, wait a short time and release the POWER button – the printer should enter service mode.

Canon – G1411 / G2411 / G3411

  1. Switch the printer off.
  2. Press and hold the “+” (plus) button on the control panel.
  3. While holding “+”, press and hold the POWER button (wait for the printer to wake up).
  4. Release the “+” button but keep holding the POWER button.
  5. While still holding POWER, press and release the RESET button 5 times.
  6. After the 5th press, wait a moment and then release the POWER button – the printer should go into Canon service mode.

Canon – iP3600 / iP4600 / MP240 / MP550

  1. Turn the Canon printer off.
  2. Press and hold the RESET key.
  3. While holding RESET, press and hold the POWER key (wait until the printer starts).
  4. Release the RESET key but keep the POWER key pressed.
  5. While still holding POWER, press and release the RESET key 2 times.
  6. After the 2nd press, wait briefly and then release the POWER key – the printer should now be in service mode.

If your model uses a touchscreen instead of a physical key, press and hold the area of the screen where the Resume/Cancel icon normally appears.

Canon – iP2700 / iP4800 / MG5100

  1. Switch the printer off using the power button.
  2. Press and hold the RESET button.
  3. While holding RESET, press and hold the POWER button until the printer turns on.
  4. Release the RESET button but keep the POWER button pressed.
  5. While still holding POWER, press and release the RESET button 5 times.
  6. After the 5th press, wait a short time and then release the POWER button – the printer should enter service mode.

For touchscreen variants, hold down the part of the display where the Resume/Cancel button is normally shown.

Canon – MG8150

  1. Turn the device off.
  2. Press and hold the Cancel button (for touchscreen models, hold the area of the screen where the Resume/Cancel icon appears).
  3. Press and hold the POWER button.
  4. Release the Cancel / Resume button but keep holding the POWER button.
  5. Wait 5–10 seconds, then press the Cancel button 5 times.
  6. Release the POWER button – the printer should now be in Canon service mode.

Canon – TS8000 series

TS8010, TS8020, TS8040, TS8050, TS8030, TS8052, TS8053, TS8060, TS8070

  1. Switch the printer off.
  2. Press and hold the HOME button (on display models hold the top left corner of the touchscreen).
  3. While holding HOME, press and hold the POWER button.
  4. Release the HOME button but keep the POWER button pressed.
  5. Press the Cancel button (top right corner) 5 times.
  6. Release the POWER button – the printer should enter Canon service mode.

Canon – TS9100 series

TS9100, TS9110, TS9120, TS9140, TS9150, TS9155, TS9160, TS9170

  1. Turn the machine off.
  2. Press and hold the HOME button (for these models hold the top left corner of the touchscreen).
  3. While holding HOME, press and hold the POWER button.
  4. Release the HOME button but keep holding POWER.
  5. Press the Cancel button 6 times.
  6. Release the POWER button – the printer should now be in Canon service mode.
STOP button press count and model list
Some older Canon printers use different numbers of STOP button presses (2×, 3×, 5× or 6×) to activate service mode. You can keep your existing model/STOP table at the bottom of the page on wicreset.uk and use it together with the service mode instructions above.

FAQ – Canon service mode & WIC Reset Connect (UK)

What is Canon service mode and why do I need it?

Canon service mode is a special internal maintenance mode built into the printer firmware. You need to enter service mode whenever you want to reset the waste ink counter after errors such as 5B00 or 1700. Once the printer is in service mode, you can use WIC Reset Connect and a reset key to clear the counter and make the device ready to print again.

Can WIC Reset Connect remove Canon error 5B00 / 1700 on UK printers?

Yes. As long as your Canon model is supported, entering service mode and running WIC Reset Connect with a valid reset key will reset the ink absorber / waste ink counter and remove errors like 5B00, 1700 and similar “ink absorber full” messages, regardless of whether the printer is used in the UK or any other region.

Is it safe to use Canon service mode just to reset the waste ink counter?

Using service mode only to reset the waste ink counter with WIC Reset Connect is safe. Follow the key sequence shown for your series, do not change any unknown options, perform the reset and then switch the printer off with the power button. After a short pause you can turn it back on and test printing again.

My Canon printer does not enter service mode – what should I check?

First, turn the device off and unplug the power cable for 10–15 seconds. Then make sure you are using the correct procedure for your exact series (E, G, MG, MP, TS, TR, etc.) and that you press the buttons in the right order and number of times. For some older printers you also have to follow a separate table with the number of STOP button presses for each model.

Where do I buy a Canon reset key for WIC Reset Connect in the UK?

You can purchase a reset key directly in our shop. Go to the cart page, place your order and, after payment, use the key immediately in the WIC Reset Connect software to reset the waste ink counter.

Download WIC Reset Connect Buy Canon reset key (UK) Contact UK support